Cathay Pacific baggage handlers draw flak for bad handling of passengers’ luggage, while ANA’s are praised

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On Sept 27, Facebook user Marcela Fernanda Solis Walker shared a video of Cathay Pacific baggage handlers treating the passengers’ luggage badly. The incident happened after the flight CX5617 landed in Hong Kong from Xiamen (China) at around 9 am. The Facebook user said: “This the way that our beloved luggage is treated!”

This the way that our beloved luggage is treated!! I made the video this morning once my flight landed in #hongkongairport #cathaydragon #cathaypacific #cathaypacificairways #travelblogger #travelers #luggage the flight was CX5617 xiamen- hongkong departure 7:40am 27 of September . Landed on hongkong airport around 9:00 am.

Posted by Marcela Fernanda Solis Walker on Wednesday, 26 September 2018

Facebook users who responded to Walker’s post were quick to criticize the baggage handlers who were wearing Cathay Pacific’s uniform.

Other Facebook users compared the incident to how ANA baggage handlers treated their passengers’ luggage a few weeks ago.

Facebook user Nihongo Wakaranai posted a video of two ANA ground staff unloading luggage from a flight at Chubu Centrair International Airport in Nagoya, Japan. “Caught on film at the airport in Japan shows how the Japanese really treat your suitcase… often better than yourself,” he wrote.

Social media users praised the baggage handlers for showing respect to the passengers’ belongings and for taking pride in their work. Others said the handlers were displaying good, caring service for other airlines’  baggage handlers to follow.

A spokesperson for ANA in responding to his baggage handlers exemplary service said: “We are thrilled to have our hard work recognized by the public. ANA is committed to exceptional customer service, we prioritize our passengers’ experiences at every step along their journey – from selecting travel plans, to providing award winning Five Star service onboard and ensuring luggage seamlessly meets our passengers at their final destination”